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Português
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Giuliana P.
@giuliana1907
Customer Support Specialist German and English
Romênia
Inglês, Alemão, Espanhol, Romeno
Sobre mim
I provide professional customer support, business documentation, and document formatting services in English and German.
My experience includes email support, phone support, customer communication, live chat, ticket handling, document formatting, Standard Operating Procedures (SOPs), reports, manuals, and internal documentation.
I focus on accuracy, consistency, professionalism, and clear communication while delivering high-quality work on time.
Available for both one-time projects and long-term collaboration.
Habilidades
Giuliana P.
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte ao Cliente
I will provide german and english support,live chat and ticketing
Redação Técnica
I will create a proffesional sops and business documentation
Experiência profissional
Accounts Payable Specialist
Genpact • Período integral
Apr 2024 - Present • 2 yrs 4 mos
I handle accounts payable inquiries and provide customer support for internal users and external vendors. I manage invoice status checks, approvals, and routing requests to the correct teams. I communicate daily via email and phone in German and English, ensuring accurate and timely responses.
Customer Support Representative
Teleperformance • Período integral
Sep 2022 - Apr 2024 • 1 yr 7 mos
I provided customer support in German and English for airline passengers, handling 50–70 calls daily. I assisted with flight changes, cancellations, and general inquiries while maintaining a professional and solution-oriented approach in high-pressure situations.
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Colaboração contínua
Great experience working with Giuliana. Communication has been easy, she's reliable, and the quality of her work has been consistently good. We're happy to continue working together.
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