Val Gerald

IT OPERATIONS MANAGER

Jan 2024 - May 2026 • 2 yrs 4 mos

• Led IT operations and service delivery across Consulting, Deployment & Project Management, Development & QA, and Customer Support teams supporting 50+ HRIS/payroll clients. • Managed enterprise system delivery from requirements and planning through configuration, development, testing, UAT, deployment, Go-Live, stabilization, and support. • Served as Project Manager, PMO, Technical Consultant, System Designer, Implementer, and technical resource depending on project requirements. • Managed project schedules, resources, priorities, risks, issues, deliverables, and stakeholder expectations. • Led client discussions covering requirements, scope, workflows, technical requirements, implementation plans, progress, and operational concerns. • Coordinated Development, QA, Infrastructure/Cloud, Deployment, Support teams, clients, vendors, and external partners. • Managed technical support operations, including incidents, service requests, troubleshooting, escalations, ticket aging, backlog, resolution time, and SLA monitoring. • Provided hands-on SQL and database support, including queries, stored procedures, data validation, reporting, and troubleshooting using SQL Server, Oracle, and MySQL. • Coordinated AWS EC2, VMware, Windows Server, IIS, and Linux infrastructure requirements, including migration, deployment, monitoring, and operational support. • Managed data setup, migration activities, payroll calculation testing, system validation, deployment readiness, and post-Go-Live support. • Managed project costing and quotations based on scope, technical requirements, and resources. • Drove process improvements while maintaining service quality, system stability, and delivery commitments.

SOFTWARE TEST ENGINEER SUPERVISOR

Dec 2019 - Jan 2024 • 4 yrs 1 mo

• Supervised QA and testing teams supporting enterprise software quality, deployment readiness, release management, and production stability. • Managed test planning, execution, regression testing, defect tracking, validation, issue prioritization, and release readiness across enterprise applications. • Coordinated with Development, Deployment, Infrastructure, and Customer Support teams to resolve defects, technical issues, and production concerns. • Conducted root-cause analysis and supported troubleshooting, incident management, post-release stabilization, and continuous process improvement. • Coordinated project reporting, stakeholder communication, deployment schedules, and operational transition activities throughout the software lifecycle. • Served as Project Manager for the Man-Hour Monitoring System, coordinating requirements gathering, system design, development, QA, testing, workforce calculations, reporting, deployment, UAT, Go-Live, and post-production support. • Performed hands-on SQL development, including database-based calculation logic and SQL reporting for workforce and operational requirements. • Supported the Canteen Management System, including requirements gathering, workflow analysis, testing, deployment coordination, user support, and post-Go-Live activities. • Worked closely with business users and technical teams to validate requirements, system behavior, data accuracy, and delivered solutions.

DEVELOPMENT LEAD

Jun 2014 - Dec 2019 • 5 yrs 6 mos

• Led software development and enterprise system delivery from requirements gathering, analysis, system design, development, testing, deployment, and production support. • Led development teams delivering database-driven enterprise applications aligned with business and operational requirements. • Translated business requirements into technical solutions, development plans, workflows, and system specifications while coordinating with business stakeholders and technical teams. • Managed database integration, SQL development, reporting, data processing, troubleshooting, and application enhancements supporting enterprise operations. • Developed and maintained database-driven applications, operational reports, automation tools, and technical solutions using SQL Server, Oracle, MySQL, C#, and VB.NET. • Coordinated Agile/Scrum activities, project planning, development tasks, issue resolution, testing, deployment, and operational transition. • Supported enterprise HRIS, payroll, attendance, and manufacturing systems, including system enhancements, integration, deployment, and post-production support. • Participated in Attendance Monitoring System implementation involving biometric hardware setup, deployment, testing, C# development, SQL reporting, and operational support. • Coordinated with clients, vendors, users, QA, infrastructure, and support teams to resolve technical issues and ensure successful system delivery. • Provided technical troubleshooting, database support, user assistance, and post-implementation support for business-critical applications.