Ghadeer Gamal

Collection Specialist

Feb 2026 - Sep 2026 • 7 mos

Working at RMS i consistently exceeded monthly collection targets by 2x–3x through effective customer communication, negotiation, and collection strategy, managing customer accounts and conducting professional collection interactions to secure payments and improve recovery performance. Developed tailored payment solutions using negotiation and problem-solving skills while maintaining professional customer relationships, and collaborated with colleagues to share knowledge and support the team in achieving collective targets. Contributed practical ideas in brainstorming sessions to improve collection strategy, customer handling, and team performance.

Operations supervisor

Dec 2024 - Dec 2025 • 1 yr

At ServiceFirst i rapidly promoted four times within one year, progressing from Loan Officer to Collection Specialist to Supervisor. As a Collection Specialist, identified causes of overdue payments and negotiated payment arrangements and fast-pay solutions that reduced debt delinquency and increased company revenue. Promoted to Supervisor to lead both the Retention and Returning teams, forecasting monthly performance and driving teams to meet or exceed targets, and supervised the SHEIN chat support account, setting and helping the team achieve daily and monthly performance targets. Identified knowledge gaps and coached team members to strengthen handling skills, customer interactions, and overall performance, and resolved performance-related challenges to support team members in reaching individual and team targets