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Fiverr Pro
Português
$
USD
Georgi K
@georgikolchakov
Customer Support Oriented
Bulgária
Inglês, Alemão, Búlgaro
Sobre mim
Hi, I'm Georgi, a customer support and financial services professional with 9+ years of experience in customer care, business support, and team leadership.
Fluent in English and German, I specialize in customer support, virtual assistance, email and chat support, and administrative tasks. Experienced in working with international clients, resolving complex inquiries, and handling sensitive data.
I'm reliable, detail-oriented, and committed to delivering quality work, clear communication, and excellent client service. Let's work together!
Habilidades
Georgi K
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte ao Cliente
I will provide professional english and german customer support and virtual assistance
Consultoria
I will consult businesses how to engage professionally with their customers
Experiência profissional
TTEC
Período integral • 2 yrs 10 mos
Customer Care Representative
May 2024 - Jun 2025 • 1 yr 1 mo
Provided bilingual (German and English) support for TradeRepublic clients within the Banking Operations team. Assisted with financial services including bank transfers, cryptocurrency transactions, and securities trading while ensuring compliance with financial regulations and data security.
Business Support Specialist
Nov 2022 - May 2024 • 1 yr 6 mos
Delivered English and German-language chat support for Revolut business clients. Advised on account management, payments, and onboarding. Expert in KYB (Know Your Business), KYM (Know Your Merchant), and GDPR regulations, including international identity document verification.
Customer Support Specialist
Aug 2022 - Nov 2022 • 3 mos
Provided chat-based support for Revolut customers in English and German. Supported clients with financial service inquiries, payment issues, account access, and identity verification following KYC processes and GDPR guidelines.
