
George Paula
IT Supervisor
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Portfólio
Experiência profissional
Alico Egypt
Integratedfs • Período integral
Jun 2015 - Nov 2026 • 11 yrs 5 mos
**Job title:** IT Support Supervisor **Company:** Alico Egypt **Description:** Lead and support the IT team, overseeing day-to-day technical operations for the company. Manage hardware and software support, Microsoft 365 administration, user accounts, and network troubleshooting. Prioritize and resolve escalated issues, train staff on IT tools, and make sure systems stay reliable with minimal downtime.
IT Help Desk
LINKdotNET • Período integral
Feb 2012 - May 2015 • 3 yrs 3 mos
**Job title:** Help Desk Agent (IT Support) **Company:** Mobinil (now Orange Egypt) **Period:** 2012 to 2015 **Description:** Provided first-line technical support to customers and internal users by phone and ticketing system. Diagnosed and resolved hardware, software, and connectivity issues, escalated complex cases to the right teams, and documented every case clearly. Handled high call volumes while keeping customer satisfaction high.