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Gayan Smp
@gayansampath833
IT Support DevOps and Server Administration
Sri Lanka
Inglês
Sobre mim
I'm an IT Infrastructure and Systems Engineer with 4+ years of experience managing Microsoft 365, Windows/Linux servers, Docker, networking, monitoring, backups, and IT automation. I specialize in deploying secure, reliable infrastructure, troubleshooting complex issues, and improving business operations. My expertise includes Exchange Online, Microsoft Entra ID, Docker, Jenkins, SQL Server, PostgreSQL, Azure, Prometheus, and Grafana. I deliver practical, well-documented solutions with a strong focus on quality and client satisfaction.
Habilidades
Gayan Smp
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will provide professional remote IT support and troubleshooting
Engenharia de DevOps
I will set up grafana monitoring and alerts
Portfólio
Experiência profissional
IT Support Engineer
Embla Software Innovation • Período integral
Sep 2023 - Present • 3 yrs
IT Support Engineer providing L1–L3 technical support and managing Windows and Linux production infrastructure. Experienced in Windows Server, Ubuntu, Active Directory, Microsoft 365, Azure, networking, Docker, Jenkins CI/CD, Grafana and Prometheus monitoring. Manage production servers, troubleshoot infrastructure and network issues, implement backup and disaster recovery solutions, and support application deployments. Also involved in Docker-based infrastructure modernization, automated deployments, infrastructure monitoring, and IT security practices.
Systems Maintenance Executive
Lake House • Período integral
Feb 2022 - Aug 2023 • 1 yr 6 mos
Provided IT support and helpdesk services for 500+ users across multiple departments. Maintained and monitored IT infrastructure, servers, network systems, and data center operations. Troubleshot hardware, software, and network issues, including DNS, DHCP, and connectivity problems. Managed data backup and restoration processes and assisted with patch management, system upgrades, and preventive maintenance. Responded to incidents and escalations to maintain system availability and service continuity.
