g
gauthamraja1996

Gautham raja

@gauthamraja1996

Workforce Management Specialist

Índia
Inglês, Tâmil, Telugu, Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Professional with a Bachelor’s Degree in Mechanical Engineering, successfully transitioned into Workforce Management with hands-on experience in real-time adherence, scheduling, and performance analytics. Proven track record in SLA management, automation implementation, and effective crossfunctional coordination. Selected for a Grade II position at Teleperformance as a Real Time Adherence Executive (RTA & MIS), enhancing exposure to global WFM operations. Recognized for adaptability, problem-solving, and a consistent drive toward operational excellence.... Saiba mais

Habilidades

g
gauthamraja1996
Gautham raja
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

BI Analytics
I will build workforce management reports and dashboards
A partir deUS$ 10 /projetoMais detalhes
Suporte ao Cliente
I will be your professional customer support and live chat agent
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Teleperformance

Real Time Adherence Executive – Grade II (RTA & MIS)

Teleperformance • Período integral

May 2025 - May 2026 • 1 yr

-Monitor real-time adherence across multiple lines of business, ensuring agents follow schedules and service level targets are consistently met. -Prepare and maintain daily, weekly, and monthly MIS reports, delivering accurate insights to management and clients. -Analyze trends in agent performance, shrinkage, and productivity to support data-driven decisionmaking. -Collaborate with operations and workforce teams to balance staffing levels, optimize resource utilization, and drive SLA compliance. -Support process automation and reporting enhancements to improve efficiency and accuracy in workforce operations.