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gabywinata

Gabriella W

@gabywinata

HR Operations, Customer Care Specialist

Indonésia
Inglês, Indonésio
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Psychology graduate with extensive experience in HR operations and customer care management. I have successfully managed HR administration for over 400 employees and improved service quality KPIs from 80% to 100%. I am strong in process efficiency, data accuracy, and cross-functional coordination.... Saiba mais

Habilidades

g
gabywinata
Gabriella W
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Tradução
I will translate english to indonesian manually
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

Honda

Honda

Período integral • 1 yr 10 mos

HRD Generalist Staff

Jul 2025 - Jan 2026 • 6 mos

■ Managed HR operations for 400+ employees, including payroll, attendance, tax, and benefits administration. ■ Redesigned employee data workflow, reducing document processing delays by up to 3 days. ■ Supported end-to-end recruitment through CV screening and interview scheduling for faster hiring execution.

Customer Care Advisor Staff

Mar 2024 - Jul 2025 • 1 yr 4 mos

■ Conducted dealer visits and evaluated CRM implementation across 24 dealer networks. ■ Improved success contact ratio KPI from 80% to 100% through PDCA analysis and on-site coaching. ■ Delivered training and refreshment sessions to improve customer service quality and consistency.