Gabrielle M

@gabimac07

Customer Support

Brasil
Português, Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I worked as a Customer Support Supervisor, leading customer service teams and coordinating daily operations. I monitored KPIs, organized workflows, and supported team performance to improve efficiency and customer satisfaction. I also handled customer interactions, including emails, chats, and issue resolution, ensuring a high-quality service experience... Saiba mais

Habilidades

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gabimac07
Gabrielle M
offline • 
Tempo médio de resposta: 2 horas

Conheça meus serviços

Assistência geral
I will provide professional customer support services
A partir deUS$ 5 /projetoMais detalhes
Assistência geral
I will help structure administrative routines
A partir deUS$ 10 /projetoMais detalhes

Portfólio

Experiência profissional

Donna_Bates

Donna Bates

Período integral • 4 yrs 8 mos

Administrative Analyst

Feb 2023 - Mar 2026 • 3 yrs 1 mo

Analyzed and improved administrative and customer service processes. Prepared performance reports and efficiency indicators. Managed workflows, internal controls, and supported leadership decisions. Implemented solutions to optimize routines and reduce costs.

Customer Service Supervisor

Aug 2021 - Mar 2023 • 1 yr 7 mos

Led and developed the customer service team. Managed administrative and SAC processes. Created management reports, spreadsheets, and performed bank reconciliations. Oversaw orders, invoices, and performance tracking. Handled multichannel customer service and solved cases on Reclame Aqui platform.