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Fiverr Pro
Português
$
USD
Gloria P
@g_pena3
Virtual Assistant
Estados Unidos
Inglês, Espanhol
Sobre mim
Bilingual Virtual Assistant (English/Spanish) specializing in operational efficiency, invoice management, and crew coordination for businesses. I help company owners protect their bottom line and keep projects moving by taking over the heavy lifting of back-office operations. With a strong background in risk analysis, I excel at tracking vendor invoices, auditing expenses, and ensuring your cash flow stays secure. Let me manage the paperwork and administration so you can focus on winning bids and scaling your business.
Habilidades
Gloria P
offline •
Conheça meus serviços
Assistência geral
I will be your virtual assisant
Experiência profissional
Virtual Assistant
Freelance • Período integral
Dec 2020 - Aug 2026 • 5 yrs 8 mos
Audited client records, managed database tracking systems, and updated pipeline communication notes to maintain strict administrative organization and accurate customer data. Managed accounts payable processes, audited incoming vendor invoices, and tracked material expenses using Microsoft Excel to protect project profit margins and ensure accurate cash flow. Administered company-wide communication channels across Slack and Microsoft Teams, keeping remote team members, subcontractors, and management organized and instantly reachable.
Customer Care II / New Hire Trainer
ADT • Período integral
Aug 2018 - Jan 2021 • 2 yrs 5 mos
Troubleshot security systems and technical issues remotely while resolving customer escalations to prevent account cancellations. Trained new hires on product knowledge and provided de-escalation tips. Multitasked by addressing customer inquiries and communicating with other departments via email and chat.
Preferred Sales Agent II
Bank of America • Período integral
Oct 2016 - Jul 2018 • 1 yr 9 mos
Educated customers on qualifying benefits to maximize personal savings and delivered coaching to help customers obtain financial goals. Assisted customers in applying for auto and home loans, explaining terms and conditions. Maintained quarterly sales goals utilizing inbound and outbound communications.
