f
franck_yyen

Franck Yen

@franck_yyen

Customer Support French and English

Togo
Francês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Customer Service Advisor with hands-on experience in client relations, sales support and lead follow-up. I help businesses respond faster to customers and convert more leads, in French and English.... Saiba mais

Habilidades

f
franck_yyen
Franck Yen
offline • 

Conheça meus serviços

Suporte ao Cliente
I will be your french and english customer service agent
A partir deUS$ 15 /projetoMais detalhes

Experiência profissional

Teleperformance

Customer Support

Teleperformance • Período integral

May 2024 - Present • 2 yrs 5 mos

I managed and resolved highly complex customer cases while strictly adhering to internal processes and policies. Key Responsibilities: - Processing refunds (full, partial, and under specific conditions) - Analyzing and managing direct debit authorizations - Handling cancellations in accordance with current policies - Providing support for managing listings via connected software - Analyzing and explaining taxes applied to reservations - Verifying the compliance of decisions prior to approval - Clearly documenting actions and decisions taken

Glowco

Sales Support

Glowco • Meio período

Aug 2023 - Feb 2024 • 6 mos

I handled incoming and outgoing sales calls with the goal of convincing customers to sign up for the products and services offered. Skills used: - Active listening - Negotiation - Persuasion - Sales communication