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Português
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Franciscarh
@franciscarh
Level 1
Your Trusted Freelancer
Quênia
Inglês
Sobre mim
Experienced professional (5+ years) with Bachelor's in Education + certifications in Graphic Design & Data Science. Confident in delivering exceptional results for every challenge through compelling white papers, meticulous proofreading & editing, stunning graphic design, and seamless virtual assistance. Quality delivered on time, every time. Your satisfaction guaranteed. Ready to transform your project? Let's make it happen!
Habilidades
Franciscarh
US$ 10/hora
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Design de Pôster
I will design posters, flyers, brochures, or powerpoint
Pesquisas e Resumos
I will write creative short and long white papers, research
Quer trabalhar com remuneração por hora?
Diga a Franciscarh o que você precisa.
US$ 10
/
horaPortfólio
Experiência profissional
Customer Support Agent
Safaricom PLC
Feb 2023 - Apr 2025 • 2 yrs 2 mos
Worked as a Customer Care Agent for Safaricom PLC, Kenya's leading telecommunications and mobile money provider, supporting customers across phone, in-person, and digital channels. 1. Handled high-volume customer queries on airtime, data bundles, billing, and M-Pesa transactions 2. Resolved network, service, and account complaints, escalating complex cases per SOP 3. Verified customer identity and processed SIM registration/KYC compliance requirements 4. Guided customers on products, tariffs, and self-service channels to reduce repeat contact 5. Met performance targets for call handling time, first-contact resolution, and customer satisfaction
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1-5 fora das 24 avaliações
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