
frances
Twilio SMS and Flex Specialist API Integration and Call Routing
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Experiência profissional
CRM and Communication Automation Specialist
Fiverr • Freelance
Oct 2024 - Present • 1 yr 7 mos
Over the past few years, I’ve worked with different businesses ranging from small startups to growing agencies helping them fix and improve how they communicate with their customers. A big part of my work involves setting up and troubleshooting systems using Twilio and GoHighLevel, especially when it comes to A2P 10DLC campaign rejections, SMS delivery issues, and compliance problems. I’ve handled everything from reviewing and correcting rejected campaigns to guiding clients through proper TCR registration so their messaging gets approved and runs smoothly. Beyond that, I build and customize IVR systems and call flows that make it easier for businesses to manage incoming calls and respond to leads quickly. I also help clients connect and integrate tools like RingCentral, Zoom, Aircall, and Dialpad into their workflows, making sure everything works together without friction. In many cases, I’ve stepped in when systems were already set up but not working properly, diagnosed the issues, and fixed them so the business could start operating without delays. My focus is always on creating simple, reliable systems that not only work but also make it easier for businesses to manage communication, capture leads, and respond faster without missing opportunities.