Flora

Sales Representatative

Jun 2025 - Jun 2026 • 1 yr

Strengthened customer retention through professional follow up and relationship management by maintaining consistent communication with existing customers and understanding their evolving needs. Developed strong, trust based relationships by providing timely responses, addressing concerns promptly, and ensuring customers received appropriate support throughout their journey. Used proactive follow up strategies to identify potential issues before they affected customer satisfaction, resolve objections, and maintain positive client experiences. Regularly checked in with customers after sales conversations to ensure expectations were met and opportunities for additional support or services were identified. Maintained organized customer records and interaction history within CRM systems, allowing for personalized communication and efficient follow up. Built customer loyalty through reliability, professionalism, active listening, and solution focused communication. Worked closely with prospects and clients to understand their goals, recommend relevant solutions, and create a positive experience beyond the initial transaction. Developed strong expertise in customer relationship management, client retention, sales follow up, communication, problem resolution, and account management. This approach helped create stronger long term customer relationships, encourage repeat business, improve customer satisfaction, and support sustainable revenue growth.

Business Development Executive

Apr 2025 - Jun 2026 • 1 yr 2 mos

Increased booked sales appointments through consistent and strategic lead follow up, timely communication, and personalized outreach. Maintained regular contact with prospects throughout the sales cycle, ensuring qualified leads received relevant information and timely responses to their questions and concerns. Used structured follow up sequences to reconnect with prospects who had previously shown interest, identify their needs, overcome initial hesitation, and encourage them to schedule discovery or sales appointments. Strengthened prospect relationships through professional communication and persistent but respectful engagement, helping reduce missed opportunities and improve the overall quality of the sales pipeline. Carefully tracked prospect interactions, follow up activities, appointment status, and next steps within CRM systems to ensure no qualified opportunity was overlooked. Collaborated with sales teams to prioritize high intent prospects and provide relevant information before scheduled calls, creating better prepared opportunities for the closing stage. Developed strong skills in lead nurturing, appointment setting, sales communication, prospect qualification, CRM management, follow up strategy, and relationship building. This approach contributed to a more consistent flow of qualified sales appointments and created additional opportunities for converting prospects into customers.