Fawad Khan

IT Infrastructure and Support

Jul 2025 - Present • 1 yr

Provided L2 IT support for local and remote users, ensuring prompt resolution of technical issues. Administered Microsoft 365 services, including Exchange Online, Intune, Azure Entra ID, user accounts, access permissions, and E5 licensing. Managed endpoint devices, laptop deployments, onboarding, and user access through Microsoft Intune. Supported email services, mailboxes, distribution groups, shared mailboxes, and Outlook troubleshooting. Resolved hardware, software, password, and VoIP-related issues using ITSM ticketing systems. Monitored and troubleshot network connectivity issue

ELV Support Engineer

Sep 2023 - Aug 2024 • 11 mos

Manage Internet, desktops, laser printers, laser scanners, and other computer hardware and peripherals. Coordinate with vendors, contractors, and clients for installation, upgrades, and issue resolution. Configure and support IP-based devices, cameras, NVRs/DVRs, and access control systems. Maintain system documentation, network diagrams, asset records, and maintenance reports. Preparing Attendance, reporting incidents, and preparing gate passes for visitors. Access Control management system, Relocating or moving existing equipment as required. Installing and upgrading operating systems and computer software. Managing and monitoring CCTV and Cameras.