Favour G

Automation & Integration Expert

Lifetouch

Feb 2026 - Jun 2026 • 4 mos

As an Automation & Integration Expert, I specialized in designing, implementing, and optimizing business automation solutions that helped organizations streamline operations, improve efficiency, and eliminate repetitive manual tasks. My role focused on connecting business applications, automating workflows, and creating scalable systems that enhanced productivity across sales, marketing, customer service, and operations departments. I worked extensively with Zapier, n8n, HubSpot CRM, Follow Up Boss, Dubsado, ClickUp, Notion, Google Workspace, and various third-party applications to build seamless integrations between platforms. By analyzing existing business processes, identifying inefficiencies, and developing automation strategies, I enabled organizations to reduce operational bottlenecks and improve overall performance. One of my primary responsibilities involved creating automated workflows for lead capture, lead qualification, customer onboarding, appointment scheduling, project creation, task assignment, email communication, and reporting. These automations ensured that information flowed accurately between systems while minimizing the need for manual intervention. Using HubSpot CRM and Follow Up Boss, I built intelligent lead management systems that automatically assigned leads, triggered follow-up actions, updated contact records, and generated notifications for sales teams. This significantly improved response times and helped businesses maintain consistent engagement throughout the customer journey. Through Zapier and n8n, I developed advanced multi-step automations integrating CRMs, project management tools, communication platforms, databases, forms, and marketing software. These solutions improved data accuracy, reduced administrative workload, and allowed teams to focus on higher-value activities. Key Achievements: Successfully delivered 150+ automation and integration projects. Reduced manual administrative tasks by up to 80% for multiple clients.

CRM Automation & Operations Specialist

Elevate Digital

Mar 2026 - May 2026 • 2 mos

I was responsible for designing, implementing, and optimizing CRM systems, workflow automations, and business operations processes for clients across real estate, consulting, coaching, marketing, and service-based industries. My role focused on helping organizations improve efficiency, increase lead conversion rates, and reduce manual administrative tasks through strategic automation solutions. I led the setup and customization of HubSpot CRM, creating sales pipelines, lead management systems, custom properties, reporting dashboards, and automated nurturing sequences. By implementing structured sales processes and intelligent automation workflows, I helped businesses improve lead response times and maintain consistent communication throughout the customer journey. Using Follow Up Boss, I developed advanced lead distribution systems, automated action plans, smart lists, and follow-up campaigns that increased sales team productivity and improved lead engagement. I worked closely with stakeholders to identify bottlenecks in their workflows and designed solutions that enhanced overall operational performance. A significant part of my role involved integrating platforms through Zapier and n8n. I successfully connected CRMs with project management tools, email marketing software, scheduling platforms, forms, and communication systems. These automations eliminated repetitive tasks, reduced human error, and saved clients countless hours of manual work each month. Additionally, I created scalable project management systems using ClickUp and Notion, enabling teams to improve collaboration, task visibility, and project tracking. Key Achievements: Implemented 100+ CRM and automation projects. Reduced administrative workload by up to 70% for multiple clients. Improved lead response processes through automated workflows.

Virtual Assistant & Operations Coordinator

EliTechSolution

Mar 2026 - May 2026 • 2 mos

I provided comprehensive administrative, operational, and customer support services to entrepreneurs, executives, startups, and growing businesses. My primary responsibility was to streamline daily operations, improve productivity, and ensure clients could focus on strategic business growth while I managed essential administrative and organizational tasks. I successfully handled calendar management, email correspondence, appointment scheduling, travel coordination, data entry, document preparation, internet research, customer support, and project coordination. By implementing organized systems and workflows, I helped clients maintain efficiency, meet deadlines, and improve communication across teams. In addition to traditional virtual assistant responsibilities, I managed CRM platforms such as HubSpot and Follow Up Boss, ensuring accurate data entry, contact management, lead tracking, pipeline updates, and follow-up scheduling. I worked closely with sales and marketing teams to maintain clean databases and ensure no opportunities were missed. I also coordinated projects using ClickUp and Notion, creating task management systems, project timelines, team collaboration workspaces, and standard operating procedures (SOPs). These systems improved transparency, accountability, and overall project execution. Customer service was another key aspect of my role. I responded to client inquiries, managed support tickets, handled customer follow-ups, and maintained professional communication across multiple channels. My ability to provide prompt and effective support contributed to improved customer satisfaction and stronger client relationships. Key Achievements: Managed administrative support for multiple businesses simultaneously. Improved scheduling efficiency through streamlined calendar management. Reduced administrative workload for executives and business owners. Supported business growth by ensuring smooth day-to-day operations.