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fathimasolution

Fathima Anees

@fathimasolution

Technical Writer and AI Documentation Specialist

Índia
Inglês, Tâmil, Malaiala
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I'm Fathima, a Technical Writer and Documentation Specialist with 3+ years of hands-on experience as a Solution Engineer at IBS Software — one of the world's leading aviation IT companies. I specialize in: ✦ Technical documentation & SOPs ✦ Root cause analysis (RCA) reports ✦ AI-assisted research & content ✦ Bug reports & issue summaries ✦ Process guides & user manuals Fast turnaround. Clear communication. Zero confusion. Let's work together!... Saiba mais

Habilidades

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fathimasolution
Fathima Anees
offline • 

Conheça meus serviços

Redação Técnica
I will create technical documents, sops and process guides
A partir deUS$ 15 /projetoMais detalhes

Portfólio

Experiência profissional

Turkish_Airlines

Senior Solutions Engineer

Turkish Airlines • Período integral

Jul 2022 - May 2026 • 3 yrs 10 mos

Worked as a Senior Solutions Engineer in IBS Software supporting the iCargo platform — an enterprise airline cargo management system used by major global airlines. My day-to-day responsibilities included analysing complex system issues, performing root cause analysis (RCA), documenting bugs and resolutions, handling change requests, and coordinating with clients to resolve technical problems efficiently. Key contributions: — Wrote detailed RCA reports and issue summaries for client-facing escalations — Created and maintained process documentation and SOPs for recurring issues — Debugged Java and SQL-based modules to identify and fix functional defects — Managed support tickets end-to-end using JIRA across multiple airline clients — Collaborated with cross-functional teams to deliver resolutions within SLA timelines