Farhan S

IT Analyst

Mars Healthcare Network • Período integral

Apr 2025 - Aug 2025 • 4 mos

• Providing IT Support to Healthcare Professionals in USA based Facilities, Imaging Centers and Hospitals. • Monitoring and maintaining PACS servers and troubleshooting if medical images are not processed and received. • Monitoring VPN connectivity between company and client network and report when network is down. • Monitoring and managing EHR Systems (Comiere) and other proprietary EHR systems used at client end. • Creating and removing email accounts and assigning licenses to users in Microsoft 365 Admin Center. • Create MS Teams channels and groups of Radiologists and other staff, adding users and assigning specific permissions to different users using MS Teams Administrator. • Preparing test cases for hiring new Radiologists. • Create Outlook profiles of users and troubleshoot email account issues. • Use Task Scheduler on Radiologist computers for automation of tasks to optimize their workflow.

IT Service Desk Analyst

Aga Khan University Hospital • Período integral

Aug 2023 - Apr 2025 • 1 yr 8 mos

• Providing technical assistance to all stakeholders globally and locally to all AKU entities via electronic and telephony communication. • Acting as a single point of contact for the service delivery function of the IT Shared Services. • Ensuring all password requests via phone; voicemail; email and other methods, are recorded and handled in a professional, accurate and timely manner. • Using strong technical diagnostic and problem solving skills to maximize first line resolution of Service Desk enquiries and providing support and advice as required. • Experience on working with incident management tools including JIRA and Microsoft SCSM. • Monitoring local and global networks using SolarWinds IP Monitor. • Escalating and working closely with higher tiers and external service providers to ensure any incidents or problems are dealt with as effectively and quickly as possible. • Monitoring and troubleshooting computer systems and networks.

System Engineer

Xper2go Pvt. Ltd. • Período integral

Dec 2019 - Mar 2023 • 3 yrs 3 mos

• To act as technical services person remotely addressing various end-user support requests on phone, remote desktop and email for hospitality industry clients in USA. • Troubleshooting PMS (including LightSpeed, Opera, Resort Suite etc.) issues for hotel staff members directly or with assistance of vendors. • Troubleshooting POS (including Micros Simphony) issues for restaurant and bar staff directly or with assistance of vendors. • Installing and troubleshooting different hotel management applications for different departments (including QuickBooks, M3 Accounting, Citrix, Savie, Sage, RealPage etc.) • Installing key card applications and troubleshooting connectivity issues of key card readers (including Saflok, Visionline and Onity locks) either directly or through vendor assistance. • Installing and upgrading different Windows Operating System versions. • Installing and troubleshooting local and network printers/scanners. • Creating user accounts in Active Directory and dealing with domain login issues of clients. • Assigning folder permissions to file shares to enable employee access. • Backup and restore client mailbox data in Gmail and Outlook. • Create Outlook profiles, configure different email accounts and troubleshoot email issues. • Troubleshooting browsing issues in web-based applications. • Assisting clients on different software application issues specifically MS Word and Excel. • Remotely diagnose and troubleshoot WAN and LAN connections, cabling and equipment issues at client locations. • Troubleshooting Wi-Fi network connectivity issues through Wireless Controllers. • Monitoring client networks through PRTG monitor. • Add Sensors in PRTG (SNMP, Ping). • Working on incident management tools including ConnectWise Manage and Autotask by Datto. • Working on remote management tools like Datto RMM, Team Viewer and AnyDesk. • Documenting the troubleshooting steps taken to resolve the network or system issue.