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Farhan Ansari
@farhan9137
IT Support and Cybersecurity Specialist
Índia
Inglês, Urdu, Hindi
Sobre mim
IT & Cybersecurity professional with 3+ years of technical support experience.
I provide remote IT support for Windows, software troubleshooting, PC optimization, system configuration, and network/connectivity issues.
I also offer authorized web and network security assessments, vulnerability assessment, penetration testing, and security reporting.
I focus on accurate troubleshooting, clear communication, practical solutions, and professional delivery. Security testing is performed only with proper authorization and within the agreed scope.
Habilidades
Farhan Ansari
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Suporte Técnico
I will provide desktop and technical support
Suporte de TI
I will provide web and network pentesting and vulnerability assessment
Experiência profissional
Desktop Support Engineer
Blupace Tech • Período integral
Apr 2026 - Jun 2026 • 2 mos
Provided on-site desktop support in a Microsoft Intune-managed environment for end users at the client location. Handled printer maintenance including cartridge replacement, paper jam resolution, and printer setup/connectivity troubleshooting. Set up and configured projectors and AV equipment for conference rooms. Deployed new laptops to onboarding employees and collected devices from resigned users as part of asset handover processes. Installed Windows on laptops using Autopilot and bootable USB media; handled formatting and reimaging of former-user devices. Resolved Outlook sync issues including rebuilding .OST files to restore mailbox functionality. Assisted end users with self-service password resets via the organisation's self-help portal. Logged, tracked, and updated all incidents and service requests using ServiceNow ticketing system.
Senior Technical Support Analyst
eClerx • Período integral
Sep 2022 - Nov 2025 • 3 yrs 2 mos
Provided structured remote troubleshooting support for cases related to connectivity and device configuration issues. Diagnosed and resolved network issues using structured troubleshooting methodologies. Documented troubleshooting steps and resolution patterns to improve team knowledge base. Promoted from Analyst to Senior Analyst based on consistent performance and quality metrics.
