Noman S

Founder & CEO | Customer Support & Outsourcing Specialist

Work Outsource • Autônomo

Feb 2019 - Present • 7 yrs 7 mos

Founder of e-Work Outsource, providing customer support, virtual assistance, e-commerce operations, CRM management, dispute handling, and back-office support to international businesses. I manage client operations and remote support teams serving businesses across the US, UK, Canada, Europe, and other international markets. My responsibilities include email, live chat and phone support, customer complaint resolution, order management, refunds and returns, CRM updates, team coordination, quality control, reporting, and client communication. Experienced with platforms including Zendesk, Gorgias, Freshdesk, HubSpot, Zoho, Shopify, WooCommerce, Slack, Google Workspace, and other customer support and business management tools.

Office Manager, Medical Coordinator, Legal Assistant

Law • Período integral

Jun 2024 - Feb 2026 • 1 yr 8 mos

I began my journey at Khanuja Law Firm as a Legal Assistant, then moved into a Medical Coordinator role, and then promoted and served as the Office Manager. With each step, I’ve taken on more responsibility and now oversee the entire workflow of our team, ensuring high standards of efficiency, accuracy, and professionalism. Key Responsibilities: • Audit and review the daily work of all agents to ensure accuracy and compliance. • Oversee scheduling, case updates, and coordination between departments (legal, medical, and admin). • Monitor performance and provide feedback to improve productivity and case management. • Handle internal communication, updates, and process improvements across the office. • Assist in managing high-priority cases and ensuring all client needs are met promptly. • Ensure timely follow-up with medical providers, clients, and third parties. • Take full ownership of day-to-day office operations, resolving issues as they arise. • Train and support new team members, and help create streamlined workflows. This role has helped me grow into a leadership position, where I contribute to both the strategic and operational sides of the firm.

Customer Support Representative | Phone, Email & Live Chat

HOLOFAN CO. • Autônomo

Aug 2023 - Jan 2026 • 2 yrs 5 mos

Delivered professional multi-channel customer support through phone, email, and live chat, helping the company provide a responsive and reliable customer experience. Handled customer inquiries, inbound and outbound calls, complaints, follow-ups, service questions, and day-to-day support requests from initial contact through resolution. Maintained accurate customer records, documented interactions, coordinated internally when required, and followed up on unresolved matters to ensure customers received timely assistance. Built positive customer relationships through active listening, empathy, clear communication, and solution-focused support while maintaining the company's professional standards and brand voice. Key responsibilities: Phone Support • Email Support • Live Chat • Customer Follow-ups • Complaint Resolution • Customer Relationship Management • Issue Escalation • CRM/Record Updates • Customer Satisfaction