Nomi

Office Manager, Medical Coordinator, Legal Assistant

Law • Período integral

Jun 2024 - Feb 2026 • 1 yr 8 mos

I began my journey at Khanuja Law Firm as a Legal Assistant, then moved into a Medical Coordinator role, and then promoted and served as the Office Manager. With each step, I’ve taken on more responsibility and now oversee the entire workflow of our team, ensuring high standards of efficiency, accuracy, and professionalism. Key Responsibilities: • Audit and review the daily work of all agents to ensure accuracy and compliance. • Oversee scheduling, case updates, and coordination between departments (legal, medical, and admin). • Monitor performance and provide feedback to improve productivity and case management. • Handle internal communication, updates, and process improvements across the office. • Assist in managing high-priority cases and ensuring all client needs are met promptly. • Ensure timely follow-up with medical providers, clients, and third parties. • Take full ownership of day-to-day office operations, resolving issues as they arise. • Train and support new team members, and help create streamlined workflows. This role has helped me grow into a leadership position, where I contribute to both the strategic and operational sides of the firm.

Customer Support Manager / E-commerce Virtual Assistant

Let’s Outsource (SMC-Pvt) Ltd • Período integral

Dec 2020 - Dec 2025 • 5 yrs

Managing end-to-end customer support and operations for multiple international Law Firms, Taxi companies, e-commerce brands across the US, UK, and Europe. I specialize in Different businesss support, Shopify-based stores, providing professional email, live chat, and phone support with a strong focus on customer satisfaction and business protection. Key responsibilities include: • Email & live chat support via Gorgias, Zendesk, Freshdesk, HelpScout • Order tracking, shipping issues, returns, refunds, replacements • Dispute & chargeback handling (PayPal, Stripe, Shopify Payments) • COD order confirmation and fraud/RTO reduction • Shopify management (orders, customers, basic product updates) • Dropshipping support and supplier coordination • CRM management and ticket optimization • Multilingual written support (English, German, French, Dutch, Spanish – using tools) • Performance reporting, workflow setup, and SOP implementation Currently supporting multiple long-term clients and managing high-volume customer interactions with fast response times and a professional UK/US tone.