Faizan U.K

Application Support Engineer

Telecommunications Company – Canada (Remote) • Período integral

Apr 2024 - Sep 2025 • 1 yr 5 mos

• Support large-scale telecommunications platforms by handling content and application issues. • Identify, troubleshoot, and resolve user-reported issues related to site functionality and data. • Collaborated with project managers, developers, and QA teams to resolve issues and improve workflows. • Utilize Jira for ticket management, Outlook for task coordination, and Microsoft Teams for daily collaboration with international teams. • Trusted to independently manage all reporting and SQL tasks on live production servers, including inserts, updates, and stored procedures. • Generate ad-hoc reports and assist business teams with data analysis needs. • Reduced managerial workload by consistently delivering accurate reports and dependable query support. • Single-handedly led the manual big launches of the iPhone and Samsung Galaxy series by writing and executing complex SQL insert/update queries after the deployment tool failed. • Worked extended overnight hours to ensure on-time product launches with zero delay in national platform rollouts, earning full trust from management. • Work closely with diverse teams from Canada, the U.S., Africa, and South Asia, strengthening global collaboration skills.