Fady Mikhael

Store Manager

Jul 2019 - Nov 2021 • 2 yrs 4 mos

• Plan the teamwork to achieve assigned sales targets. • Ensure that employees are present and the work is completed on time. • Keep the daily operations flowing smoothly and maintain the average handling waiting time. • Provide support, direction, and assistance to the staff within the shift. • Handle escalated customer complaints and inquiries providing a high level of service. • Maintain company image and increase customers’ satisfaction. • Handle customer center administrative work. • Monitor his / her team performance. • Report directing the district manager all practices and operations suggesting solutions for existing problems. • Coach team members within the shift act as role models. • Analyze Daily/ Weekly/Monthly sales performance, improve sales figures, and take corrective actions whenever needed. • Coach & develop the team to maintain a high level of performance and customer experience. • Follow up stock levels & replenishment process to secure stock levels against assigned targets. • Propose solutions for operational obstacles aiming to increase operational efficiency. • Maximize sales & profitability for the assigned Shop • Coordinate managers and staff training to ensure a high level of knowledge and performance. • Select and recruit the right candidates to reach the required quality of services & submit the replacement plan when needed. • Create/revoke employee users for various applications in coordination with Retail back office and technology. • Handle the escalated Fraud cases internally with the ethics team. • Handle customer complaints received from different departments.

Senior Supervisor

Mar 2013 - Jun 2019 • 6 yrs 3 mos

• Plan the teamwork to achieve assigned sales targets. • Ensure that employees are present and the work is completed on time. • Keep the daily operations flowing smoothly and maintain the average handling waiting time. • Provide support, direction, and assistance to the staff within the shift. • Handle escalated customer complaints and inquiries providing a high level of service. • Maintain company image and increase customers’ satisfaction. • Handle customer center administrative work. • Monitor his / her team performance. • Report directing manager all practices and operations suggesting solutions for existing problems. • Coach team members within the shift act as a role model. • Follow up stock levels & replenishment process to secure stock levels against assigned targets.