
Wilson Grace
CRM Email Marketing Automation Specialist
Habilidades

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Experiência profissional
CRM & Email Marketing Automation Specialist
Fiverr • Freelance
Aug 2026 - Oct 2026 • 2 mos
I’m a CRM and Email Marketing Automation Specialist focused on helping businesses organize customer data, capture leads, automate repetitive tasks, and create effective follow-up systems. I work with CRM, email marketing, and automation platforms to build practical solutions around each client’s business process and customer journey. My experience includes Keap CRM setup and optimization, Zapier integrations, workflow automation, lead capture, contact management, sales pipeline setup, email marketing, automated email sequences, segmentation, landing page and form integration, and customer follow-up automation. I also work with Omnisend and Flodesk to create and organize email marketing systems, automated workflows, welcome sequences, nurturing campaigns, and customer communication processes. I help connect different tools so information can move smoothly between platforms and reduce repetitive manual work. This includes connecting forms and landing pages to CRM systems, creating trigger-based workflows, updating contacts, assigning tags, sending automated follow-ups, and organizing customer journeys. I also focus on testing and troubleshooting workflows to make sure automations work as expected. My goal is not simply to connect software, but to understand how a business captures leads, communicates with prospects, manages customers, and moves leads through the sales process, then build an organized automation system around that journey.