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excel_with_shah

Md Shahnewaz Al

@excel_with_shah

Professional Email and Chat Support for Businesses

Índia
Inglês, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am Md Shahnewaz, a customer support specialist with 2+ years of real corporate experience. I provide professional email and live chat support for eCommerce and tech businesses using Salesforce and other CRM. I handle customer queries, complaints, refund requests and escalations with fast response times. What I handle: ► Email support & ticket management ► Live chat — fast, clear responses ► Complaints, refunds & conflict resolution Why hire me: ► Real corporate experience, not courses ► Zero missed tickets ► Available during US & UK business hours Message me — I reply within the hour.... Saiba mais

Habilidades

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excel_with_shah
Md Shahnewaz Al
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will manage your customer support email and live chat responses daily
A partir deUS$ 5 /projetoMais detalhes

Portfólio

Experiência profissional

realme

Email & Chat Support Executive

realme • Período integral

Jun 2023 - Dec 2025 • 2 yrs 6 mos

I spent 2+ years at realme India working directly with customers across email, live chat and phone support — handling everything from simple queries to complex complaints and escalations. I specialize in: Email Support & Ticket Management Live Chat — Real Time Customer Assistance Complaint & Conflict Resolution Refund & Order Issue Handling CRM Management —Salesforce During my time at realme I handled: High volume customer queues daily Angry and frustrated customers — resolved calmly Multi channel support simultaneously Every customer interaction taught me one thing — people just want to feel heard and get a fast, honest answer. That is exactly what I deliver. I continuously work on improving my communication skills and finding faster ways to resolve customer issues without back and forth.