Ferragus Major

Business Consultant & Administrative Support Specialist

Baby's Nest NYC • Freelance

Jan 2026 - Feb 2026 • 1 mo

As a Business Consultant and Administrative Support Specialist, I have worked with individuals and small businesses to improve organization, communication, and day-to-day operations. My role involves providing professional support services that help businesses operate efficiently and maintain high standards of customer satisfaction. Key Responsibilities: Managed daily administrative operations including scheduling meetings, organizing files, preparing reports, and handling business correspondence. Assisted clients with customer communication through email, phone calls, and online platforms while maintaining professionalism at all times. Coordinated business activities and ensured smooth workflow by prioritizing tasks and meeting deadlines effectively. Maintained accurate records, documents, and confidential information using digital tools and office software. Supported business growth by helping clients improve organization, productivity, and communication strategies. Handled customer inquiries and resolved issues promptly to maintain positive client relationships. Created and maintained professional documents, presentations, and spreadsheets for business use. Demonstrated leadership, discipline, and strong problem-solving skills in managing responsibilities independently. Achievements: Successfully maintained strong working relationships with clients through reliability and professionalism. Improved operational efficiency by implementing organized administrative systems. Earned positive feedback for excellent communication skills and attention to detail. Consistently delivered tasks on time while maintaining high-quality standards.

GoHighLevel CRM & Marketing Automation Specialist

Das WeltAuto • Freelance

Dec 2025 - Jan 2026 • 1 mo

Worked as a GoHighLevel (GHL) specialist helping businesses automate their marketing processes, manage customer relationships, and improve lead conversion through CRM systems, funnels, and workflow automation. Key Responsibilities: Set up and customized GoHighLevel CRM systems for businesses and agencies. Built high-converting sales funnels, landing pages, and websites using GoHighLevel. Created automated workflows for lead nurturing, follow-ups, appointment reminders, and customer engagement. Integrated email marketing, SMS campaigns, and automation triggers to improve communication with clients and leads. Configured pipelines, calendars, forms, surveys, and booking systems for smooth business operations. Designed and implemented AI chatbot and conversational automation systems for customer support and lead generation. Assisted clients with SaaS mode setup, white-label branding, and account customization. Managed CRM data organization, contact segmentation, and reporting dashboards. Integrated third-party tools and platforms to enhance workflow efficiency and automation capabilities. Provided technical support, troubleshooting, and optimization for GoHighLevel accounts. Achievements: Successfully completed multiple CRM automation and funnel-building projects for clients. Improved lead generation and customer engagement through automated marketing systems. Increased workflow efficiency by implementing smart automation and follow-up campaigns. Helped businesses reduce manual tasks through CRM and AI automation solutions. Received positive client feedback for professionalism, communication, and timely project delivery. Skills Used: GoHighLevel CRM Workflow Automation Sales Funnel Design Email & SMS Marketing AI Chatbot Integration Landing Page Design Lead Generation Pipeline Management SaaS Configuration Customer Relationship Management Automation Triggers & Campaigns Business Process Automation