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Português
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Janice E
@eujanice
Data Analytics
Singapura
Inglês
Sobre mim
I am a student pursuing a Diploma in Financial Technology at Republic Polytechnic. I am passionate about leveraging innovative technologies like blockchain, AI and data analytics to transform financial landscape. My coursework and projects have equipped me with a strong foundation in financial systems and programming.
Habilidades
Janice E
offline •
Conheça meus serviços
Data Entry
I will commit to do every task as fast as I could
Experiência profissional
L2 support engineering
Accenture
Mar 2025 - Jan 2026 • 10 mos
* Frontline IT Service Management: Delivered robust L1/L2 helpdesk support, efficiently managing incident, request, and change processes using ServiceNow to meet stringent resolution timelines. * Complex Application Operations: Managed end-to-end application submission workflows, including the processing of approvals and rejections based on user requirements. Quickly developed specialized L2 troubleshooting skills to rectify unique system errors encountered during case flows. * System Quality Assurance & Testing: Key contributor to UAT and SIT cycles, designing and executing a high volume of test scenarios (up to 100 within tight timelines). Expertly conducted appeal testing to validate complex decision logic and system stability. * Process Improvement & Reporting: Streamlined testing cycles by submitting necessary backend clarifications and maintaining detailed UAT evidence for user validation. Enhanced operational visibility by consolidating monthly performance reports using Power BI and Excel; explored Power Automate for workflow automation. Production Operations & Data Integrity: Managed complex application workflows within the Production (Prod) environment, ensuring high system availability. Expertly investigated and resolved NRIC-related validation errors and data discrepancies, maintaining 100% accuracy in sensitive user identity processing and compliance.
