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ethanescamilla

Code Dog

@ethanescamilla

Full Stack Software Engineer

Estados Unidos
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I’m Ethan, a Full-Stack Developer, AWS Cloud Engineer, and Systems Administrator. I build, deploy, and secure high-performance web applications and cloud infrastructure for businesses. How I Can Help You: Full-Stack: Web app development, REST APIs, & Python automation. AWS Cloud: EC2, Lambda, S3, IAM policies, and cloud configuration. Systems & IAM: Okta SSO/MFA setup, Active Directory/Entra ID, and security. Security+ certified with a security-first approach. Let’s bring your project online—message me today!... Saiba mais

Habilidades

e
ethanescamilla
Code Dog
offline • 
Tempo médio de resposta: 171 horas

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Portfólio

Experiência profissional

Zacks_Fried Chicken

System Administrator

Zacks Fried Chicken • Período integral

Apr 2023 - Present • 3 yrs 4 mos

• Manage and resolve 100-200 technical support tickets per month across endpoint, identity, access, networking, application, printer, and infrastructure issues while meeting SLA expectations and maintaining customer-ready documentation. • Administer Active Directory and Microsoft Entra ID accounts, security groups, permissions, and OU structure to support secure identity lifecycle management and reliable access control. • Support onboarding, offboarding, MFA enrollment, SSO troubleshooting, password resets, account lockouts, and role-based access requests using least-privilege and Zero Trust-aligned practices. • Diagnose and resolve Windows 10/11, macOS, and Linux issues involving operating systems, applications, drivers, printers, peripherals, user profiles, policy behavior, and endpoint performance. • Build, configure, deploy, patch, upgrade, and support enterprise endpoints using Microsoft Intune and SCCM/MECM tooling, including software installation, device enrollment, and lifecycle support. • Support Intune-managed endpoint operations including enrollment assistance, application deployment support, update coordination, device compliance troubleshooting, and escalation documentation. • Provide Windows 365 and virtual desktop readiness support by troubleshooting endpoint access, authentication, connectivity, performance, and user experience issues across hybrid environments. • Troubleshoot VPN, DNS, DHCP, TCP/IP, wireless, LAN, and device connectivity issues, including VLAN concepts and switch-side coordination, to identify root cause and restore network access. • Review system, authentication, and network logs using Splunk and inspect packet flow with Wireshark to support root cause analysis and escalation. • Assist with server updates, OS maintenance, endpoint hardening, backup checks, technical documentation, and operational improvements to strengthen system reliability and handoff readiness. • Create and update instructional documentation, knowledge base arti