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estefany_saasaa

Estefany S.

@estefany_saasaa

Bilingual Ecommerce Listing Specialist for Amazon Shopify and Mercado Libre

Colômbia
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I'm Estefany, a bilingual (Spanish/English) e-commerce listing specialist. I spent 5+ years at Mercado Libre, Latin America's largest marketplace, in customer support and team leadership, so I know the questions buyers ask before they purchase and what makes them trust a listing. I write SEO-friendly product titles, descriptions and bullet points for Mercado Libre, Amazon and Shopify, and I translate listings between English and Spanish so they sound natural to local buyers. Fast replies, clear communication, revisions included.... Saiba mais

Habilidades

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estefany_saasaa
Estefany S.
offline • 

Conheça meus serviços

Descrição de Produtos
I will write SEO amazon and shopify product descriptions
A partir deUS$ 10 /projetoMais detalhes
Localização
I will translate your product listings between english and spanish
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Mercado_Libre

Mercado Libre

Período integral • 11 yrs 4 mos

Team Leader

Aug 2017 - Apr 2023 • 5 yrs 8 mos

Led a team of 10-12 support agents for two years, earning "Best Team of the Month" recognition three times, before moving into vendor operations management. Reduced the team's average case recontact time from 172 hours to 12 hours within two months by improving internal tools and driving root-cause fixes with Product and UX teams. Managed relationships with up to 10 shipping carrier partners and three call center partners (200-500 agents combined) across Latin America. Built templates and knowledge resources that increased team productivity and reduced friction in the customer journey.

Customer Support Specialist

Aug 2017 - Apr 2023 • 5 yrs 8 mos

Supported marketplace sellers across Latin America by email, helping them manage and grow their businesses on the platform. Assisted sellers with product listings, account management, billing, discounts and advertising tools. Identified recurring seller pain points, including the listing mistakes that lead to buyer questions and lost sales, and fed them into improvement initiatives.