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esmeraldasal880

Esmeralda S

@esmeraldasal880

Supervisor

El Salvador
Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a supervisor with 6 years of experience in telephone sales to the United States in the Latin speaking market. I have experience in team leadership, sales goal achievement, post-sales follow-up, and customer satisfaction.... Saiba mais

Habilidades

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esmeraldasal880
Esmeralda S
offline • 
Tempo médio de resposta: 4 horas

Conheça meus serviços

Suporte ao Cliente
I will do spanish customer support and respond to your clients
A partir deUS$ 15 /projetoMais detalhes
Suporte ao Cliente
I will reply to customer messages in spanish
A partir deUS$ 5 /projetoMais detalhes

Experiência profissional

supervisor

Multicall SV • Período integral

Feb 2026 - Present • 3 mos

Experienced Telecom Customer Support, Sales and Retention Specialist with supervisory background in internet service campaigns. Managed billing inquiries, technical support guidance, plan upgrades, customer retention and outbound sales strategies. Supervised team performance, monitored KPIs, ensured quality standards and improved customer satisfaction rates. Skilled in handling escalations, closing sales and reducing churn through strategic communication and negotiation techniques.