
Ernest
CRMPECIALIST
Habilidades

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Portfólio
Experiência profissional
Implementation VP | RCG Management Group
HubSpot
Sep 2023 - Jan 2024 • 4 mos
CRM Implementations- Salesforce, Hubspot, Zoho, Freshworks and Zendesk. Setup help desk with ticket/case management, pipelines, lead, contact and account management, product pricing tables, custom and native integration, automated workflows, inventory management, e- mail marketing, e- mail management, SMS, marketing campaign management, telephony integration, accounting integration ◼ Cloud Based Telephony – Nice Incontact, Five 9, Fresh Caller, Zendesk Talk, Ring Central - functionality such as call recording, skill based routing, queue management, predicative outbound dialer, lead management, call back scheduling, dispositions and agent status tracking/reporting Work Force Management Integrations with Telephony as well as CRM and Telephony integration for screen/script pops ◼ Speech Analytics Platform Implementations- Automate quality assurance process with Call Miner Platform ◼ Implement Contact Center Structure for inbound, outbound, sales service, recruiting, training, quality
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creativekentob

Estados Unidos
Great experience! The GoHighLevel automation was done professionally and exactly as needed. Good communication and fast delivery. Highly recommended!
