Erick

AMS Long Tail Specialist

Mar 2025 - Present • 1 yr 4 mos

Focus on account management, renewals, and new business expansion Independently manage renewals, with engagement of IB Reps as needed. (i.e - Escalations, SND) Ownership for end-to-end, on-time Renewal & Conversion Maintain updates in SFDC and disposition for HPE Services Customer Operations team Creating and maintaining strong 1 to 1 relationship with the Partner/Customer, point of contact for HPE Services.

Implementation Proyect Management

Mar 2024 - Mar 2025 • 1 yr

Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. Manages customer project delivery. Provides reliable financial forecasts to the management. Identifies and develops new opportunities on current project. Manages client relationships. Manages internal as well as external resources with a team size less than 7 people.

Portuguese Contract Administrator

Jul 2019 - Mar 2024 • 4 yrs 8 mos

Responsible to manage new business quotes, renewal quotes readiness, contract and renewal amendments, order bookings, products pricing, and custom requirements. Lead the IBV project with a team of up to 14 people, where we had to keep the channel count in order; quotes, activations and billing. Responsible for distributing cases to my IBV team, in addition to providing continuity and constant trainingto my coworkers. Responsible to control and manage end to end SAP TS contracts and administrative processes from bid to engagement closure.