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eric_w_dunn

Eric W Dunn

@eric_w_dunn
Estados Unidos
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I'm Eri — a freelance web developer with 10+ years of experience building sites that actually work for the people running them. I work across WordPress/WooCommerce, Shopify, and custom builds (React/Node), so I pick the right tool for your project instead of forcing everything into one box. I specialize in e-commerce — secure checkouts, payment integrations, and shopping cart builds — plus UI/UX design, API integrations, site maintenance, and AI-powered features to keep your site sharp long after launch. Let's build something that sells. 🚀... Saiba mais

Habilidades

e
eric_w_dunn
Eric W Dunn
offline • 

Conheça meus serviços

Sites Personalizados
I will build a custom e commerce website
A partir deUS$ 300 /projetoMais detalhes

Portfólio

Experiência profissional

Cisco

Software Engineering Technical Leader

Cisco • Período integral

Oct 2007 - Mar 2023 • 15 yrs 5 mos

- Reduced deployment times from 10-15 hours to 2-4 hours by standardizing environments, implementing automation, and creating templated MOPs with strategic time management - Improved system reliability through the implementation of on-call rotations for FedRamp and Commercial systems with E2E automation suites - Rolled out E2E automation testing for Federal environments (Production and Lab), maintaining system resilience and demonstrating confidence in releases - Led cybersecurity initiatives, reducing organizational exposure through weekly security best practices reviews and vulnerability management - Managed weekly vulnerability scans and prioritized remediation work to maintain secure systems across the cloud PBX infrastructure - Mentored teams on deployment strategies, security protocols, and DevOps best practices - Built and managed high-performing technical support team through strategic mentoring and cross-training initiatives - Reduced ticket backlog from 300+ to 50 by establishing time-efficient processes and prioritization frameworks - Cross-trained DevOps and TAC teams, ensuring customers received knowledgeable, expert-level support, reducing escalation time and improving first-call resolution rates - Collaborated cross-functionally with TAC, DevOps, Development, QA, and Project Management to maintain system continuity and customer satisfaction - Supported the DevOps team in the successful rollout/deployment of releases, patches, and system updates - Designed, developed, and supported Admin, User, and Reports portals while rapidly learning new languages and frameworks - Secured major customer account by designing and implementing key requested reporting features, contributing to significant revenue growth - Delivered new feature development utilizing emerging technologies within aggressive timelines