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Português
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Nouman
@engrnoumanafzal
Virtual Assistant, IT Specialist
Paquistão
Inglês, Urdu
Sobre mim
Hello! 👋
I’m a dedicated and detail-oriented Virtual Assistant with a strong background in digital marketing, administration, customer support. I specialize in helping busy entrepreneurs and businesses manage their daily tasks so they can focus on growth.
✅ What I can do for you:
✔️Data entry & internet research
✔️Email & calendar management
✔️Social media handling
✔️File management (Google Drive, Dropbox, etc.)
✔️Customer support & communication
✔️Other administrative tasks as needed
Why choose me?
✔️ 100% accuracy & confidentiality
✔️ Quick response & on-time de
Habilidades
Nouman
offline •
Tempo médio de resposta: 9 horas
Conheça meus serviços
Geração de Leads
I will do b2b lead generation, linkedin leads, email list building
Crescimento Pessoal e Hobbies
I will online quran and istkhara, tavezzat, and praying for any problem
Portfólio
Experiência profissional
Senior Helpdesk Engineer Level 2
Cybernet • Período integral
Dec 2022 - Present • 3 yrs 5 mos
Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Responsibilities & Achievements: Provide L1/L2 technical support to enterprise and corporate clients, ensuring timely resolution of network, VoIP, and internet connectivity issues. Troubleshoot and escalate complex incidents related to Cisco, Mikrotik, and other network devices. Monitor network performance and generate incident reports to maintain 99.9% service uptime. Configure and maintain customer-end devices, modems, and IP telephony systems. Assist in onboarding new clients, including service activation, account configuration, and training. Coordinate with NOC (Network Operations Center) and field engineers for on-site troubleshooting. Maintain detailed documentation of incidents, resolutions, and preventive measures in ticketing systems. Provide technical guidance to junior helpdesk staff and ensure SLA compliance for all support cases. Skills: Helpdesk Support · Network Troubleshooting · Cisco & Mikrotik Configuration · VoIP Support · Incident Management · Customer Service · SLA Compliance · Telecom Infrastructure · Customer Support · Team Coordination
30 Avaliações
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