Emily R

Clerical/Administrative Assistant

Triton Consulting Group • Meio período

Dec 2024 - May 2025 • 5 mos

• Supported commercial vehicle insurance claims processing as a third-party administrator for Benchmark Insurance. • Performed triage for incoming claims, routing cases based on urgency and type. • Collected and organized essential documentation (accident reports, police reports, policy details, photos, etc.). • Communicated with policyholders, adjusters, and legal representatives to obtain and verify claim information. • Entered and maintained accurate records in internal claims management systems. • Provided administrative support to claims adjusters, including follow-ups, documentation, and case tracking. • Ensured confidentiality and compliance with company policies and regulatory requirements. • Handled general office duties such as scanning, filing, phone support, and mail distribution.