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Ema Istia
@emaistianasari
Virtual Assistant for Business and Operations Support
Indonésia
Inglês, Indonésio
Sobre mim
With 9+ years of experience working remotely in international environments, I help business owners run daily operations smoothly so they can focus on growing their business.
I support tasks such as customer support, order processing, admin support, Zoho CRM updates, content writing, basic social media management, customer success, website management, and marketing support.
I’m detail-oriented, fast, reliable, and easy to work with. I value clear communication and take ownership of my work.
If you’re looking for someone to handle your day-to-day operations and keep things organized, I’m ready.
Habilidades
Ema Istia
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Assistência geral
I will be your reliable virtual business assistant
Assistência geral
I will help you manage your business
Experiência profissional
Online Communication & Marketing
Colnect • Meio período
Feb 2025 - Present • 1 yr 5 mos
As an Online Communication & Marketing Specialist at Colnect, I lead digital growth initiatives, campaign strategy, social media, and PR to drive user and brand expansion globally. - Optimized analytics (GA4) to identify and capture business growth opportunities - Designed interactive landing pages (Figma & Vercel) for user acquisition - Engineered UTM tracking architecture for accurate marketing ROI reporting - Developed and executed integrated marketing strategies including digital campaigns and PR.
Customer & Sales Support
USB Factory • Período integral
Jan 2016 - Nov 2024 • 8 yrs 10 mos
Drove revenue growth and customer satisfaction by managing the full customer journey. Leveraged technical expertise and CRM tools to optimize customer experiences. - Drove Revenue Growth : Cultivated new B2B leads through strategic cold calling, resulting in average sales IDR 1Billion annually - Full-Cycle Customer Management : Owned the entire customer journey, from initial contact through closing deals and ensuring smooth production and delivery. - Efficiently streamlined business process, reducing costs by 30% cut production time by 75% and maximizing profit
Virtual Assistant
Supertreyz • Meio período
Jun 2023 - Nov 2023 • 5 mos
Streamlined operations for a Personal Shopping Service business by managing sales, customer inquiries, and order fulfillment. - Optimized order processing by utilizing Trello and invoice maker to efficiently track and manage orders. - Ensured customer satisfaction by promptly addressing complaints and providing timely updates on order status. - Maintained accurate records by generating invoices and reporting customer balances
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bamboostory
Estados Unidos
Working with Ema has been an absolute pleasure. She's been an excellent virtual assistant—proactive, detail-oriented, and consistently reliable. I'm truly happy to have found her and already looking forward to diversifying more work-related tasks her way. Excited for what’s ahead and grateful to have her on board!
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