Ernie M

Marketing Associate

Jun 2025 - Present • 1 yr 1 mo

As a Marketing Associate, I support the development and execution of brand, digital, and content strategies that amplify Memorii’s unique offerings to luxury travelers and corporate clients around the world. At Memorii, we curate exceptional private villa stays, luxury homes, and one-of-a-kind yacht charters around the world — paired with meaningful, transformative experiences. Whether it’s a milestone celebration, a purposeful gathering, or a company retreat, we specialize in creating seamless, high-touch journeys for groups of 10 to 50 guests. From luxury escapes with family and friends to bespoke corporate retreats and incentive travel, our mission is to provide intentional spaces and experiences that bring people together in unforgettable ways.

Marketing Consultant / Operations & Customer Support

Aug 2024 - Apr 2026 • 1 yr 8 mos

I drive customer engagement and sales growth for UsedCarParts.co.za by connecting clients with high-quality, responsibly sourced OEM car parts. At UsedCarParts.co.za, we provide verified, premium salvaged parts for vehicles across South Africa, ensuring reliability and quality in every transaction. I excel at identifying customer needs, providing expert guidance, and turning inquiries into satisfied customers. I also support digital marketing initiatives and content creation, ensuring our brand message is clear, professional, and compelling. My work bridges marketing and sales to create seamless customer experiences that build trust and drive results

Customer Support Specialist

Jun 2022 - May 2023 • 11 mos

As a Customer Support Representative, I assisted families and users in setting up and maintaining Lighthouse’s advanced AI-powered parental control solutions, ensuring safe, secure, and reliable online experiences. At Lighthouse Internet Guardian, we provide a next-generation parental control app that uses real-time AI image recognition and a child-safe VPN to block explicit and inappropriate content across all devices. Our mission is to protect children online while giving parents confidence and peace of mind. In my role, I guided customers through installation, configuration, and troubleshooting of the Lighthouse app on multiple platforms, including Android, iOS, Windows, and Mac. I also provided education on product features such as real-time filtering, parental controls, and prevention of bypass attempts. By combining technical expertise with empathetic communication, I helped families build safer digital environments and contributed to Lighthouse’s vision of using technology to create a more secure internet for children.