
Eric Fitch
Remote PC Repair and IT Support
Habilidades

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Portfólio
Experiência profissional
IT Specialist
Freelancing Career • Autônomo
Aug 2025 - Present • 9 mos
Provide remote PC repair, virus removal, and system optimization services for home users and small businesses. Diagnose and resolve slow performance, startup issues, malware infections, and software errors through secure remote sessions. Handle Windows troubleshooting, application installs/uninstalls, system cleanup, and basic network/connectivity issues. Focus on fast turnaround, clear communication, and reliable fixes so clients can get back up and running quickly. Operate independently under my tech support service, delivering same-day assistance in most cases and maintaining a high standard of customer service.
Desktop Support
AT&T • Período integral
Oct 2021 - Jul 2023 • 1 yr 9 mos
Provided remote and on-site IT support for laptops and desktops, resolving hardware and software issues efficiently. Diagnosed system performance problems, startup issues, and malware infections, delivering reliable fixes through hands-on troubleshooting. Managed asset lifecycle processes, including inventory tracking, device imaging, data backup, and system restoration. Supported end-users with application installs, system cleanup, and general IT maintenance. Troubleshot VPN connectivity issues (Cisco AnyConnect) and assisted with network-related problems. Configured and supported mobile devices (COU cellphones and iPads) using MobileIron, including device enrollment, application deployment, and email setup, with experience comparable to enterprise environments like Intune and Jamf. Focused on fast turnaround, clear communication, and dependable support to ensure minimal downtime for users.