Haseeb Ahmed

Cloud Support Engineer

Radiolize • Freelance

Feb 2022 - Present • 4 yrs 3 mos

• Validate fixes after releases before ticket closure. • Support OneDrive sync, file sharing, and storage-related problems. • Resolve Microsoft Teams access, meeting, and collaboration issues. • Troubleshoot Outlook mailbox access, sync, and authentication issues. • Support teams of users across Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). • Reproduce platform issues, document findings, and escalate confirmed bugs to development. • Support end users with Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint. • Provide L1/L2 support for a SaaS radio platform, handling user access, permissions, and usage issues.

Social Media & Operations Manager

The Superyacht Optical • Freelance

Dec 2024 - Dec 2025 • 1 yr

• Launch and grow the brand across Instagram, TikTok, Facebook, LinkedIn, and X using a targeted content strategy • Design and run the full social media operations framework, including content planning, scheduling (SocialPilot), video editing (CapCut), and caption writing • Create high-engagement graphics and short-form videos (Reels, Stories) using Canva, aligned with brand voice and current trends • Optimize brand presence to increase engagement and audience reach across platforms • Build SOPs, workflows, onboarding documentation, and access control systems for a remote team • Manage internal tools, permissions, and shared systems to support smooth daily operations • Coordinate cross-functional work and train team members on processes and tools • Lead influencer and partnership outreach, identifying B2B and B2C partners, yachting influencers, and travel creators