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ednaazurin

EDNAAZURIN

@ednaazurin

IT Service Delivery Manager

Canadá
Inglês, Tagalo
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi! I’m a Computer Science graduate with extensive experience in enterprise IT, Service Delivery Management. I am flexible and adaptable, with over 20 years of experience working remotely in IT environments. Throughout my career, I have developed the discipline, organization, and self-motivation needed to work independently while consistently meeting deadlines and delivering high-quality results. I thrive in remote settings, effectively managing my time, prioritizing tasks, and maintaining productivity with minimal supervision.... Saiba mais

Habilidades

e
ednaazurin
EDNAAZURIN
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Modelos e formatação de documentos
I will provide organized, dependable, and professional IT support
A partir deUS$ 40 /projetoMais detalhes

Portfólio

Experiência profissional

Self_Employed

Virtual Assistant | Administrative & Business Support Specialist Freelance Virtual Assistant | Remote

Self Employed • Freelance

Jul 2026 - Present • 0 mos

• Managed emails, calendars, appointments, and client communications to ensure smooth daily operations. • Provided administrative support including data entry, document preparation, file organization, and online research. • Created professional documents, reports, presentations, spreadsheets, and business templates. • Assisted with customer service inquiries by responding promptly and maintaining positive client relationships. • Supported social media management through content scheduling, post creation, and engagement monitoring. • Organized business records, invoices, and digital files using cloud-based tools. • Conducted market research, competitor analysis, and information gathering to support business decisions. • Assisted with project coordination, task tracking, and follow-ups to meet deadlines. • Used productivity tools such as Microsoft Office, Google Workspace, Canva, and collaboration platforms to improve efficiency. • Maintained confidentiality, accuracy, and professionalism while handling sensitive business information.

IBM

Service Delivery Manager

IBM

Mar 2010 - Present • 16 yrs 4 mos

I currently work as a Service Delivery Manager supporting global enterprise clients, where I specialize in incident management, change management, problem management, process improvement, and customer success.