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Fiverr Pro
Português
$
USD
Durel Tchoubem
@dunod6
Graphic Designer ,Branding, Logos, Social Media ,Modern Visuals
Bélgica
Francês, Inglês
Sobre mim
Hello, I’m Durel, a professional E-commerce Specialist with over 5 years of experience helping businesses establish and grow their online presence. I provide end-to-end solutions including: Shopify Store Design & Redesign – modern, branded, and conversion-focused. Setup and Complete Integration social Commerce with Shopify e.g. Tiktok shop, Facebook/Instagram shop Product Research & Optimization – tailored to maximize sales potential. If you’re ready to take your e-commerce journey to the next level, I’d be glad to be your trusted Ecom Growth Partner.
Habilidades
Durel Tchoubem
offline •
Tempo médio de resposta: 1 hora
Conheça meus serviços
Manutenção de Comércio Social
I will set up tiktok shop, facebook shop, instagram shop, fix meta pixels for shopify
Experiência profissional
CSA
Transcom • Período integral
May 2024 - Present • 2 yrs 1 mo
Customer Support Specialist Transcom Responsibilities & Achievements: Delivered high‑quality customer support via phone, email, and live chat for international clients. Resolved technical, billing, and account issues with professionalism and accuracy. Maintained excellent customer satisfaction scores and fast response times. Used CRM tools (Zendesk, Salesforce, Freshdesk) to manage customer interactions. Followed strict security, compliance, and data‑protection procedures. Collaborated with supervisors to improve workflows and customer experience. Adapted quickly to new tools, updates, and product changes. Skills gained: Customer service, communication, problem‑solving, multitasking, CRM tools, technical troubleshooting
Content & Product Support – Google (via partner program)
Google • Período integral
May 2022 - May 2024 • 2 yrs
Responsibilities & Achievements: Assisted users with Google services such as Gmail, Google Ads, Google Workspace, and account management. Provided clear explanations, step‑by‑step guidance, and technical troubleshooting. Analyzed user issues and escalated complex cases to specialized teams. Ensured compliance with Google’s quality, privacy, and security standards. Helped optimize user experience by identifying recurring issues and suggesting improvements. Worked in a fast‑paced environment with high accuracy and attention to detail. Skills gained: Technical support, product knowledge, data accuracy, communication, problem analysis.
Payment & Fraud Support – Klarna
PayPal • Período integral
Apr 2021 - May 2022 • 1 yr 1 mo
esponsibilities & Achievements: Supported customers with payments, refunds, disputes, and Pay‑Later services. Investigated fraud alerts, suspicious transactions, and account security issues. Provided clear explanations about payment plans, invoices, and merchant interactions. Maintained strict confidentiality and followed financial compliance rules. Worked closely with risk and fraud teams to ensure safe and smooth transactions. Delivered fast, empathetic, and solution‑oriented customer service.
