d
dranklin

Deborah R

@dranklin
5,0(28)

Virtual Assistant

Jamaica
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a friendly outgoing and highly motivated individual with over twenty(20) years of experience in customer service. I have been trained and have trained others in customer care. My core competencies include strong communication skills, which allows me to interact comfortably with persons of all ages and backgrounds. My experience as a Transcriptionist has enhanced my ability to meet targets and strict deadlines. Having an excellent command of the English language and spending many volunteer hours teaching persons have allowed me to develop excellent teaching and sales skills.... Saiba mais

Habilidades

d
dranklin
Deborah R
offline • 

Conheça meus serviços

Assistência geral
I will be your virtual assistant
5,0(15)
Transcrição
I will provide high quality transcription services
5,0(4)

Experiência profissional

Freelancing_Career

Translator, Transcriptionist, Virtual Assistant

Freelancing Career • Autônomo

Jul 2015 - Present10 yrs 11 mos

EXPERIENCE: 1. Translator, Transcriptionist, Virtual Assistant Freelance Jun 2015 - Present Remote *Facilitated effective communication by translating documents and conversations accurately across multiple languages. *Transcribed audio recordings with a focus on precision and attention to detail, ensuring content integrity. *Collaborated with clients to understand their specific needs and deliver tailored solutions in a timely manner. *Participated in ongoing professional development to stay current with industry trends and best practices. *Managed administrative tasks, correspondence, and data entry, to streamline workflow for team efficiency. 2. Customer Service Representative Bank of Nova Scotia Jamaica Limited Jun 2000 - Jun 2015 Old Harbour, Jamaica *Greet Customers upon entrance, give direction and ensure satisfaction. *Delivered exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction. *Resolved escalated customer complaints effectively, maintaining a professional demeanor and focusing on solution-oriented outcomes. *Conducted regular follow-ups with customers to ensure ongoing satisfaction and loyalty. *Participated in team meetings to discuss performance metrics and share strategies for improving customer engagement. *Developed strong relationships with customers, fostering trust and loyalty through effective communication and support.

28 Avaliações
5,0

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Classificação detalhada
  • Nível de comunicação do freelancer
    5
  • Recomendar a um amigo
    5
  • Serviço conforme a descrição
    5
1-5 fora das 28 avaliações
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