Dylan Fernandes

Technical Project Manager

Microlise • Período integral

Jan 2024 - Present • 2 yrs 4 mos

Project Delivery: Delivered projects on time and to scope by leading planning, customer training, and BAU support, resulting in successful implementation aligned with scope success criteria. Win: Accelerated firmware deployment by reducing upgrades from hours to minutes through JavaScript automation, resulting in faster accurate releases, improved reliability, and reduced risk. Solution Engineering: Resolved complex SaaS incidents for BAU customers conducting root-cause analysis using diagnostics tools, resulting in proactive issue resolution and improved platform stability. Led technical Presales activities resulting in our largest customer win to date, annual revenue growth 150%+. Data Analytics: Increased proactive issue detection by 60%+ by analyzing/visualizing customer data using SQL, Power BI, Grafana, Kibana, and APIs, resulting in earlier incident response through log monitoring, ETL pipelines, and dashboards. Reduced analysis effort and costs from weeks to minutes through automated reporting, resulting in 70%+ reduction in reactive customer tickets and faster insight discovery. Change/Risk Management: Mitigated delivery risk by managing issues, risks, and change within SaaS projects, resulting in maintained milestones and aligned stakeholder expectations. Retained a high-risk enterprise customer by reversing account escalation through proactive technical engagement, preserving at least 5× revenue and earning formal recognition for customer value.

Solution Consultant

Kapsch TrafficCom AG • Período integral

Feb 2022 - Jan 2024 • 1 yr 11 mos

Brand Representative: Enhanced brand visibility and growth by promoting solutions at 60+ global events, resulting in 25% higher visibility, 15% more leads, and 10% increased client engagement. Boosted client engagement 5× by establishing the first regional Azure-based demo lab with 5 tailored solutions, resulting in stronger prospect interest and accelerated opportunity qualification. Sales Technical Lead: Increased solution proposals by 70%+ through targeted research on client businesses, finances, and markets, resulting in a 2× annual increase in closed sales. Improved tender response acceptance by 20%, through partner & product collaboration, data-driven prioritization, resulting in optimized client outcomes. Product Expert: Elevated team engagement by maintaining repositories, publishing 20+ market papers annually, and delivering 5+ custom training sessions, leading to 20% higher sales. Recognized for driving a 5x increase in team learning, through educated market & competitor understanding.

Solution Engineer

Therapeutic Guidelines & Directed Technologies • Freelance

Jan 2021 - Feb 2022 • 1 yr 1 mo

Product Expert: Increased client satisfaction by 15% and reduced product development cycles by 10% by capturing requirements and delivering data-driven business cases that influenced the product roadmap. Data Analytics: Identified 20% cost-saving opportunities and enabled 80% more proactive decisionmaking by analyzing client data with Sisense, Excel, and ThingsBoard dashboards. Solutions Architect: Project 1: Launched first “Roadside Assist” Android app within 7 weeks, reducing driver support response times by 30%, increased driver satisfaction by 20%; featured nationally as a first-of-its-kind solution. Project 2: Developed BLE asset-tracking prototype for ambulance fleet, reducing emergency response times by 35% and enabling $10M+ annual savings in lost assets and brand/legal risk. Project 3: Delivered MVP of digital Electronic Work Diary, reducing fleet incidents by 85% and improving project delivery by 10% while increasing client satisfaction by 15%. Software Development: Streamlined publishing for Therapeutic Guidelines Limited by engineering a ReactJS SPA with XML ETL via REST APIs, cutting content release time from months to weeks across on-prem and cloud (AWS/Azure). Accelerated migration by 20% and improved user satisfaction by 15% by applying systems-level design thinking and Agile methodologies, leading technical discussions and shaping roadmap strategy.