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donny_gs

Donny Gasmont

@donny_gs

Zendesk Architect and CX Operations Specialist

Lituânia
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
I help support teams: Cut manual work with clean, reliable automation → Route every ticket and call to the right person, first time → See what's actually happening with clear, automated reporting → Connect AI agents and tools without breaking the workflow... Saiba mais

Habilidades

d
donny_gs
Donny Gasmont
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Gerenciamento de CRM
I will set up, fix or optimize your zendesk
A partir deUS$ 80 /projetoMais detalhes
Painéis de dados
I will build zendesk explore dashboards and automated support reports
A partir deUS$ 75 /projetoMais detalhes

Portfólio

Experiência profissional

Confidential

CX Operatons & Zendesk Systems Manager

Confidential • Período integral

Jan 2023 - Present • 3 yrs 9 mos

Lead Zendesk administrator for a large multi-brand e-commerce group, owning the entire customer support platform end to end. - Full ownership of architecture, automation, voice, reporting and AI integrations across all brands - Every workflow, routing rule and integration designed, built and maintained by me - Trusted decision-maker on platform strategy, tooling and cost - The go-to expert when anything in Zendesk needs to scale, change or be fixed