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dominion034

Dominion

@dominion034

AI Automation Systems That Turn Leads Into Booked Revenue

Nigéria
Inglês
Algumas informações são exibidas no idioma inglês.
Sobre mim
Hi, I'm an AI Automation Specialist with 5+ years building customer support AI agents, voice appointment setters, B2B prospecting automation, and lead nurture systems. Using Intercom Fin, Zendesk AI, Synthflow, Vapi, Clay, Apollo, and HubSpot, I helped Northwind Logistics and Bellview Retail boost qualified leads by 35%, with results documented in my portfolio.... Saiba mais

Habilidades

d
dominion034
Dominion
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Automações e Agentes
I will build ai customer support agents with intercom fin, zendesk ai, and ada
A partir deUS$ 20 /projetoMais detalhes
Automações e Agentes
I will build ai voice appointment setters with synthflow vapi, retell, and calendly
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Meridian_Kiosks

AI Voice Automation Specialist

Meridian Kiosks • Freelance

Oct 2023 - Present • 2 yrs 11 mos

Built an AI voice appointment-setting system using Retell and GoHighLevel, connected to Calendly for scheduling and Twilio for SMS confirmations. Automated inbound and outbound call handling for a home services business, increasing booked appointments by 27% and reducing missed-call abandonment by 44%. Synced call outcomes into HubSpot to track booking-to-close rates across the sales funnel.

North_Winds Premium

AI Automation Specialist

North Winds Premium • Freelance

Jan 2023 - Present • 3 yrs 8 mos

Designed and deployed a customer support AI agent using Intercom Fin and Zendesk AI, reducing ticket backlog by 68% within three weeks and cutting average first-response time from 6 hours to under 4 minutes. Built escalation logic to route complex tickets to human agents, maintaining a 96% customer satisfaction score post-launch. Integrated the agent with existing helpdesk workflows with zero downtime during rollout.

Coastal_Enterprises, Inc.

AI Customer Support Systems Engineer

Coastal Enterprises, Inc. • Freelance

Aug 2023 - Feb 2024 • 6 mos

Deployed an AI support agent using Ada and Yellow.ai across live chat and WhatsApp channels, resolving 74% of tier-1 inquiries without human handoff. Configured Kore.ai for intent classification, reducing misrouted tickets by 30%. Integrated resolution data back into HubSpot to give the support team visibility into recurring issue trends, contributing to a 19% drop in repeat contact rate within 60 days.