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diegopalominoc

Diego Palomino

@diegopalominoc

Operations Manager l Process Optimization l Team Leadership

Colômbia
Inglês, Espanhol
Algumas informações são exibidas no idioma inglês.
Sobre mim
Operations Manager with 5+ years of experience leading customer support and operations teams in fast-paced environments. Skilled in process improvement, KPI management, quality assurance, workforce planning, team coaching, and performance optimization. I help businesses streamline workflows, improve customer experience, increase efficiency, and drive measurable results. Services include operational consulting, reporting and analytics, SOP creation, project coordination, quality management, and team leadership support. Focused on delivering reliable, data-driven solutions.... Saiba mais

Habilidades

d
diegopalominoc
Diego Palomino
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Eficiência e Automação do Negócio
I will optimize your business operations and workflows
A partir deUS$ 50 /projetoMais detalhes

Experiência profissional

OneLink

Operation Supervisor

OneLink • Período integral

Jan 2023 - May 2026 • 3 yrs 4 mos

Led customer support and operations teams in a fast-paced BPO environment, managing performance, quality, productivity, and customer satisfaction metrics. Developed coaching and quality improvement programs that helped increase CSAT, CES, and Resolution Rate results. Managed workforce planning, reporting, process optimization, and cross-functional projects to improve operational efficiency. Experienced in KPI analysis, team leadership, stakeholder management, and continuous improvement initiatives. Recognized for driving performance, reducing operational gaps, and improving customer experience outcomes