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dharakotecha255

Dhara K

@dharakotecha255

Technical Support Specialist

Portugal
Inglês, Gujarati, Hindi
Algumas informações são exibidas no idioma inglês.
Sobre mim
I am a Customer Support Specialist with experience providing technical support for international clients in fast-paced, remote environments. I am skilled in troubleshooting, customer communication, and resolving technical issues efficiently via phone, chat, and email. I seek a global role where I can contribute to customer success.... Saiba mais

Habilidades

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dharakotecha255
Dhara K
offline • 
Tempo médio de resposta: 1 hora

Conheça meus serviços

Suporte ao Cliente
I will provide professional customer support via chat, email and phone
A partir deUS$ 20 /projetoMais detalhes

Experiência profissional

Nikon

Technical Support Specialist

Nikon • Período integral

Oct 2022 - Present • 3 yrs 9 mos

Delivered technical support for imaging and camera products to international customers across phone, email, and chat. Diagnosed and resolved hardware and software issues, managed high-volume ticket queues (15+ per day), and maintained a 96% CSAT score. Escalated complex issues to Tier 2/3 teams and documented solutions in ticketing systems.