Desiree S

Power Platform Dev & Business Process Analyst

Vegas • Período integral

Oct 2025 - Present • 8 mos

Responsible for identifying AI and automation opportunities, designing and building end-to-end solutions on Microsoft Power Platform, and governing all operational systems from requirements through deployment and maintenance. • AI and Automation Solution Design: • AI Agent Development: • Stakeholder Coordination and Requirements Translation: • Governance and Platform Administration: • Dashboards and Operational Reporting: • Documentation and Knowledge Infrastructure: Selected Production Systems Built and Maintained: TRIAGE -- AI-Powered Ticket Routing and Inbox Automation System ◦ End-to-end email triage and ticket management system built on Microsoft Power Platform. Monitors shared inboxes, classifies incoming emails by priority using a trained AI Builder model, calculates SLA deadlines in Eastern business hours with weekend push logic, and routes tickets to assignees via Teams adaptive cards with direct Outlook deep links. ◦ Two-layer AI classification: AI Builder handles priority tier assignment (Urgent, High, Standard, Low) and a Copilot Studio agent handles department-based auto-assignment based on email context and historical patterns. Both models trained on 160 real and simulated NAVBB emails. ◦ Power Apps canvas application provides a live ticket queue with priority filtering, search, collapsible email body, assign and status update functionality. Automated SLA breach monitoring runs every 30 minutes with escalation notifications to administrator. Asset Management and Operations Automation System ◦ Multi-location asset tracking system covering two physical offices, remote workforce, and field employees across four states. Asset intake via Microsoft Forms triggers a Power Automate flow that creates a SharePoint record, generates a unique Asset ID and QR code, and sends an automated print job via PrintNode to a thermal printer at the correct location.