
Deepak
erviceNow Python Dev
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Experiência profissional
ServiceNow Developer
EY • Período integral
Mar 2025 - Present • 1 yr 3 mos
s a ServiceNow Developer at EY GDS, I am part of a global team delivering innovative ITSM and automation solutions. I specialize in transforming complex business requirements into scalable technical solutions on the Now Platform. Key Responsibilities & Achievements: Custom Development: Developed and customized ServiceNow components including Business Rules, Client Scripts, UI Policies, and UI Actions to enhance platform functionality. Workflow Automation: Built and optimized end-to-end service request fulfillment workflows using Flow Designer and traditional Workflows, reducing manual effort for client teams. Integrations (Python & REST): Leveraged Python and REST/SOAP Web Services to integrate ServiceNow with external third-party tools, ensuring seamless data flow and process synchronization. ITSM Module Expertise: Managed and configured core modules such as Incident, Problem, Change, and Service Catalog, aligning them with ITIL best practices. Data Management: Performed advanced data loading and manipulation using Import Sets and Transform Maps to maintain high data integrity between ServiceNow and legacy systems. Agile Collaboration: Actively participate in the full Software Development Life Cycle (SDLC) within an Agile/Scrum environment, delivering high-quality code in rapid sprint cycles.