Emmanuella Dom

E-commerce & Customer Engagement Specialist

biobeauty • Freelance

Jun 2025 - Oct 2025 • 4 mos

Provided freelance support for online beauty, health, and ecommerce stores, helping manage customer engagement and digital audience interactions. Key responsibilities included responding to customer inquiries via social media and email, supporting community engagement and comments, assisting with content scheduling, offering promotional support during product releases, and maintaining positive customer experience across digital platforms. Worked with diverse beauty and retail audiences to help sustain brand presence and customer satisfaction.

E-commerce & Customer Support Specialist (Sports Retail)

soccermaxx • Freelance

Aug 2025 - Sep 2025 • 1 mo

Provided freelance ecommerce and customer support services for sports footwear and apparel retail brands. Responsibilities included assisting customers with product and sizing inquiries, responding to order and delivery questions, supporting returns and exchanges, managing customer communication across email and website channels, and helping customers navigate high-volume product catalogs. Worked within fast-paced retail environments to ensure timely responses, accurate product information, and a smooth customer experience during promotions and product drops.

E-commerce & Customer Support Specialist (Footwear & Wellness)

aetrex • Freelance

Dec 2024 - Jan 2025 • 1 mo

Provided freelance ecommerce and customer support services for footwear and wellness brands focused on comfort, fit, and product education. Responsibilities included responding to customer inquiries regarding sizing, fit guidance, product features, orthotics compatibility, returns, and order status; assisting customers in navigating product collections; supporting digital customer communication across email and website channels; and helping maintain a clear, supportive customer experience for health-focused products. Worked within ecommerce workflows to ensure timely responses and accurate product information.